Earlier this week I had the opportunity to help out a client. While that’s nothing new, the important lesson here is how we were able to communicate. Knowing your client’s communication style is key to a winning relationship.
This client loves to use Skype to communicate. Since I also like Skype, she’s able to connect with me in a much simpler way. Using Skype, we were able to immediately get information, conference with a third party who was involved and solve the problem to everyone’s satisfaction.
Some clients use email as their preferred communication method. Others are phone people. I have a former client who prefers the telephone. It was difficult for me, as I’m not always able to answer the phone. Playing phone tag is not the most efficient way to communicate!
The lesson here is to learn your own communication style, then find clients who also communicate that same way. By matching your communication styles, you are able to work together as a team, handling tasks and projects in the most efficient way possible.
What’s your communication style? Leave a comment below to join in the conversation!
About Rebekah Zobel Jones
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